Problem:

I'm trying to register my ArKaos VJ or GrandVJ software from the registration dialog box at startup, the software tries to connect to the ArKaos web site during a long time but nothing happens..

Solution:

Recent operating system may integrate firewall protections which can by default prevent an application to connect to the internet and communicate with a database. That's why we recommend to manage your license and serial numbers from your customer account page on our web site.

From there you can retrieve your license information and obtain a serial number to activate the software on your computer.